Software support and maintenance outsourced to VI-Progress Ltd. allows your business to concentrate on its strategic goals, relieves your staff of routine tasks and saves their time for advising and supporting customers.
24/7 monitoring of your core applications, hardware and overall system performance to ensure system uptime. Support team is immediately alerted when your system crosses the defined thresholds to avoid your server going down, memory reaching capacity or a workstation consistently being overloaded.
– Application monitoring
– Server monitoring
– Network and remote connectivity management
– Event log management
– Backup and recovery
We offer 1st, 2nd and 3rd level support services for applications developed by Itransition or by any third party vendor. VI-Progress Ltd. professional services include:
Issue detection, diagnosis, analysis and solution delivery,
– Workaround provision & hot fixes
– New releases and updates
– Service and feature packs delivery
Scheduled updates for security patches, spyware removal, antivirus, spam protections and network security help boost your IT system robustness multi-fold.